Patient Information
How to Make An Appointment
Please phone or email our office to make an appointment.
A consultation generally takes 15 minutes for procedures such as wisdom teeth and 30 minutes for more complex surgery. Please arrive 5 minutes early to fill out your registration forms, and allow adequate time for parking. When you make your appointment our receptionist will inform you of the fee, which will be payable on the day of your appointment.
If surgery is required following your consultation, your booking will be made through our receptionist.
Sometimes additional radiographs or other tests are required. If so, you will be given the necessary referral forms and details of where you need to go for the tests. One of the common additional radiographs is a Cone Beam Tomogram.
Information regarding your surgery booking will be provided to you at the time of your consultation, or by mail. You will receive:
Hospital admission forms
Our post-operative instructions
Treatment plan / costs
Cancellations
Once you have made a booking with our office, your booking is confirmed.
We understand that circumstances can change unexpectedly, however late cancellations pose an extreme burden on the hospital, anaesthetist, and our practice, as your place cannot always be taken by another patient at short notice.
We therefore respectfully request that as much notice as possible is given if you wish to cancel or change the date of your booking for surgery. Unfortunately, a cancellation fee will be charged if less than two weeks’ notice is given or if there is failure to attend on the day. Exceptions are allowed in the case of unforeseen medical circumstances.
EMERGENCY
Emergency contact numbers will be provided to you on your instruction forms. Please note that the pager number is for urgent problems arising after a procedure has been performed. Please leave a detailed message with the operator rather than just a phone number to call. All pager messages are triaged and so it is important that your leave as much information as possible so that the degree of urgency can be ascertained. Rest assured that emergency problems are rare.
Fees for surgery
Surgical fee
A quotation for Mr Allan’s fee will be provided. Please note that this fee is payable prior to the surgery. This fee also includes any post-operative reviews.
There is no rebate from Medicare for items of a “dental” nature. These are items numbers taken from the ADA Schedule. However, if you have Extras Cover with a Private Health Fund you may receive a rebate.
A Medicare rebate may be applicable for items of a “medical” nature. These are items numbers taken from the MBS Schedule.
If you have Private Hospital Cover then a further rebate may be applicable, but only when the procedure is performed in a hospital. For details of the rebate and your out of pocket expenses you will need to contact the Fund yourself and quote the item numbers as listed on the quotation. In exceptional circumstances it is possible for fees to vary if unexpected treatment becomes necessary.
Hospital fees
For patients with Private Hospital Cover, please confirm with your Fund that you are covered as a day patient at the hospital you have booked into, and whether there are any gaps or co-payments.
For patients booked for day surgery, in the unlikely event that you are admitted overnight, please check if this is also covered, and whether there are any further out of pocket expenses.
For patients with no Private Hospital Cover you will be given an estimate of the hospital’s fees. These are payable at the time of admission to the hospital.
Anaesthetist’s fees
An estimate of the anaesthetist’s fee will be provided, however an exact quote can be obtained by contacting their rooms directly or via the internet. Their contact details and information sheets will be provided to you. Medicare and Private Health Cover rebates are applicable, however there may be out of pocket expenses.
Prescriptions and other fees
Please allow for additional costs for post-operative analgesics, antibiotics or other medications. These prescriptions are payable on the day of the surgery, either to the on-site pharmacy or your own local pharmacy. Additional fees might include pathology and radiology if necessary, which would be billed to you by that service.
Hospital fees
For patients with Private Hospital Cover, please confirm with your Fund that you are covered as a day patient at the hospital you have booked into, and whether there are any gaps or co-payments.
For patients booked for day surgery, in the unlikely event that you are admitted overnight, please check if this is also covered, and whether there are any further out of pocket expenses.
For patients with no Private Hospital Cover you will be given an estimate of the hospital’s fees. These are payable at the time of admission to the hospital.
Anaesthetist’s fees
An estimate of the anaesthetist’s fee will be provided, however an exact quote can be obtained by contacting their rooms directly or via the internet. Their contact details and information sheets will be provided to you. Medicare and Private Health Cover rebates are applicable, however there may be out of pocket expenses.
Prescriptions and other fees
Please allow for additional costs for post-operative analgesics, antibiotics or other medications. These prescriptions are payable on the day of the surgery, either to the on-site pharmacy or your own local pharmacy. Additional fees might include pathology and radiology if necessary, which would be billed to you by that service.
ALL APPOINTMENTS & ENQUIRIES: 03 9820 5333